Follow-up process on user feedback

HIFIS provides numerous channels that already allow users and user groups to funnel their feedback on HIFIS services. The tools include the single point-of-contact Helpdesk, direct feedback in the Helmholtz Cloud Portal, surveys, the Helmholtz Cloud Service Operation KPI, and many more. Until summer, we will streamline the processes to follow-up on user queries, including selection and priorisation. We will decide on potential additional or altered formats to systematically obtain user feedback. Further, the reporting (KPI) will be adapted, moving a bit away from reflecting the build-up of services, towards the representation of user acceptance and user satisfaction.